26 - 27 March, 2019 | Novotel Sydney Central, Sydney, Australia

Peter Thomson


Digital Program Manager
Sydney Airport


3:50 PM Unlocking the Power of Data Improve the Customer Experience at Sydney Airport

Aviation is a growing industry in Australia and airports are now gearing up to handle rapidly expanding customer numbers and looking to digital technologies to solve the associated challenges. Sydney Airport is utilizing technology to maximize the customer experience. In this session Peter will explain the key themes and challenges in creating a digitally enhanced customer experience:

  • Theme 1: Creating relaxed and informed customers who make the best decisions for themselves and the airport through making information available to them on their preferred channels
  • Theme 2: Pulling together data from within the airport and it’s surrounds through big data and IoT which enables operations to make the best decisions 
  • Attacking these big challenges in small installments which will demonstrate their benefit at scale to the organization


Check out the incredible speaker line-up to see who will be joining Peter.

Download The Latest Agenda