Head of Digital
Design-led companies such as Apple, Coca-Cola, IBM, and Nike have outperformed the S&P 500 over the past 10 years by an extraordinary 219%. Design thinking offers a structured framework for understanding and pursuing innovation to contribute to growth and value adding for your customers. Social robotics are coming in a big way to disrupt the customer experience industry. UTS, Commonwealth Bank and Air New Zealand are currently working on a partnership to push the boundaries to ensure they are at the forefront of technology in the digital age by socially experimenting with their Social Bots to improve the digital customer experience within their organisations.
In this session, Eduard Liebenberger, Head of Digital for Jade Software will discuss:
- How AI fits into your digital experience, and where front-running organisations are already finding a competitive advantage.
- How to get started with limited effort and investment, choose the right path for your organisation, and get buy in from your senior leaders for AI projects
- Real world examples of AI that are already making a difference
- AI mistakes, pitfalls, and horror stories (and how to avoid them)