26 - 27 March, 2019 | Sydney, Australia

David Conroy


Manager - IT Customer Experience
SA Power Networks


3:10 PM Increasing Agility and Digital Capabilities to Improve CX at SA Power Networks

SA Power Networks services 850 000 customers across South Australia. Digital disruption has challenged SA Power Networks to re-think the way they work and they’ve embarked on a journey to enhance CX by leveraging technology and becoming a more agile organisation. The organisation was also challenged by a stagnant, older workforce and siloed IT function which were failing to deliver innovation through a lack of collaboration.

In this session Chris will share:

  • Helping staff feel comfortable with automation and change
  • How to break down siloes between IT teams: improving collaboration and finding better solutions
  • Development of cross- functional onsite IT teams to improve service delivery 
  • Implementing agile: learning to fail fast and feel comfortable and developing an organisational language which reinforces this 


Check out the incredible speaker line-up to see who will be joining David.

Download The Latest Agenda