Manager - IT Customer Experience
SA Power Networks
SA Power Networks services 850 000 customers across South Australia. Digital disruption has challenged SA Power Networks to re-think the way they work and they’ve embarked on a journey to enhance CX by leveraging technology and becoming a more agile organisation. The organisation was also challenged by a stagnant, older workforce and siloed IT function which were failing to deliver innovation through a lack of collaboration.
In this session Chris will share:
- Helping staff feel comfortable with automation and change
- How to break down siloes between IT teams: improving collaboration and finding better solutions
- Development of cross- functional onsite IT teams to improve service delivery
- Implementing agile: learning to fail fast and feel comfortable and developing an organisational language which reinforces this