26 - 27 March, 2019 | Novotel Sydney Central, Sydney, Australia

Craig de Rooden

EVP / Global Head of Business Improvement & Transformation
Toll Group

4:30 PM Leveraging Technology to Create a Seamless Customer Experience at Toll Group

Toll’s recent transformative journey has centred around bringing many disparate divisions together and creating both a Toll language and a singular Toll customer environment. In this session Craig will share the first half of this journey:

  • How AI, Chatbots and ways of working are being investigated as strategies for improving the customer experience
  • Lessons from Toll in designing for purpose in the digital space 
  • Overcoming many legacy systems and why change management for both customers and staff was the first major project out of the door

Check out the incredible speaker line-up to see who will be joining Craig de.

Download The Latest Agenda