Bryan WilliamsChief Knowledge Officer
2:55 PM How is Service NSW implementing Data, Information and Knowledge to Stay Ahead of Digital Disruption
Knowledge strategically transforms self service as a service. Service NSW is currently rolling out Knowledge based drivers throughout its digital front, middle and back offices. As the first Chief Knowledge Officer in Australia, Bryan is leading this transformation of the CAR and SBI models that Service NSW is incorporating into their digital eco-system to provide balance across the ICT project management teams.
This session will show you how to:
- Implement knowledge indexes into your current business architecture models.
- Incorporate knowledge management into your ICT teams to drive business productivity and improved customer experience.
- Embed an effective knowledge assessment for capability.
- Offer a landing base of Q & A knowledge based material for your front and middle offices to serve customers efficiently with quality