26 - 27 March, 2019 | Novotel Sydney Central, Sydney, Australia

Andrew Chanmugam


Executive general Manager- Customer Experience
Bankwest


5:00 PM How Bankwest is Disrupting Itself to Deliver Amazing Customer Service

Banking and Financial Services are facing into the headwinds of disruptive change including technology advancements of the fourth industrial revolution, economic uncertainty, rapidly changing customer expectations and a Royal Commission. Bankwest has seized this opportunity to disrupt itself by embracing new ways of working underpinned by an agile operating model to deliver amazing customer experiences that improve the speed and convenience of their banking experience. In this session Andrew will share:

  • What agile looks like at Bankwest and how a customer insight led, data driven approach has underpinned new customer offerings
  • How Bankwest has been able to deliver global and market firsts in banking innovation including the creation of the worlds 1st in-app messaging service for banks and Australia's wearable payment ring
  • How the technology innovation and a new digital brand campaign come together to disrupt Bankwest


Check out the incredible speaker line-up to see who will be joining Andrew.

Download The Latest Agenda