General Manager- Digital Channels and Innovation
1:35 PM How Australia Post is Enabling Digital Transformation Across The Enterprise to Achieve Customer Satisfaction
As customers hasten toward digital channels, even the most contemporary organisations are re-thinking how to satisfy this demand and approach digital transformation. But the ongoing challenges of legacy systems, complex operations, and existing processes can make it feel like hard going.
In this session we’ll look at:
- how Australia Post has developed a model for digital that unlocks the perspectives needed for strong digital work.
- how this model has been used at scale to achieve diverse commercial outcomes for customers and the enterprise.
- watch points that might hinder success and the importance of culture in team performance