Conference Day Two: March 27th,2018

8:00 AM - 8:30 AM Conference Registration and Arrival Coffee

8:30 AM - 8:40 AM Opening Remarks by the Conference Chair

Hilary Cinis, User Experience Design Group Leader and Principal Designer, CSIRO

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Hilary Cinis

User Experience Design Group Leader and Principal Designer
CSIRO

8:40 AM - 9:20 AM Keynote: What is Happening Around the World with Start-ups & Technology and Why Are These Companies Emerging? How to Innovate your Business Model to Take Advantage of Competitive Differentiation

Marcus Merchant, Head of Digital, QBE Insurance
Ever since Google was born in 1998, technology has enabled innovation for the juggernaut and others like it. Google changed the way we access information on the internet just as Airbnb, Uber and Netflix have reinvented the business model traditional infrastructure design. Paving a way for the online business models to shift from innovation through technology to innovation through disruption. In principal:

“Pharmaceutical companies are searching for alternatives to the blockbuster model. Banks are looking for innovative ideas to make up for lost fees and revenues due to new regulations. A drop in advertising revenues and circulation pushes newspapers towards new sources of income. Traditional brick and mortar bookstores are losing out to online competitors that are not encumbered by pricey real estate. Software providers are being threatened by cloud computing.” Partner, Valeocon

This session will show you how to:

  • Create and isolated team to solely focus on innovation without disturbing your core business.
  • Innovate your business model through disruption to get on the path to sustainability.
  • Keep supply and demand in perfect harmony in your business model by adopting a low risk methodology.
  • Get comfortable with uncertainties and unknowns.
  • Restrict resources to enhance cost reduction and free up budget for innovation.
  • Make compliance a part of your culture to avoid unexpected road-blocks with the regulatory radar down the road

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Marcus Merchant

Head of Digital
QBE Insurance

9:20 AM - 10:00 AM Keynote: How Are Large Organisations Disrupting Themselves? How to Implement Agile Design Thinking Technology without Starting From Scratch

Sarah Forsterling , Head of Client Strategy AUS & NZ, Uber
We can’t all be Uber, Air B & B, Spotify or Instagram. 85% of Companies cannot simply start their innovating from scratch. With the new innovators in the market place having the ability to avoid legacy systems, this makes staying ahead of digital disruption even more difficult for Government, Banks, Universities and Resources Industries. How can your organisation rethink your business model and begin on the journey to disrupting themselves?

This session will show you how to:

  • Implement design thinking into every aspect of your organisation.
  • Align your people with your organisation goals to proceed with innovation.
  • Transform IT to support 1000 times more data created from 1000 more users.
  • Discuss the disrupt or disappear phrase that we are hearing much too often.
  • Adopt the latest technologies and applications to transform your workforce and productivity

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Sarah Forsterling

Head of Client Strategy AUS & NZ
Uber

10:00 AM - 10:30 AM Interactive Discussion Groups

This is your chance to make your conference experience truly interactive and collaborative. Each IDG is set in a roundtable format and will be facilitated by an expert practitioner in the space. In one rotation, the IDG will last for 30 minutes, allowing you to pick one topic you wish to discuss and solve.

Table One

10:00 AM - 10:30 AM Design Thinking and Human Centred- Design

Hilary Cinis, User Experience Design Group Leader and Principal Designer, CSIRO

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Hilary Cinis

User Experience Design Group Leader and Principal Designer
CSIRO

Table Two

10:00 AM - 10:30 AM Embracing the Disruptive Revolution

Bart Sobies, Chief Global Digital Revenue Officer, Order Mate

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Bart Sobies

Chief Global Digital Revenue Officer
Order Mate

Table Three

10:00 AM - 10:30 AM Emerging Technology

Mitra Bhar, Chief Information Officer, NSW Education Standards Authority

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Mitra Bhar

Chief Information Officer
NSW Education Standards Authority

10:30 AM - 11:00 AM SPEED NETWORKING SESSION

11:00 AM - 11:30 AM MORNING TEA & NETWORKING BREAK


STREAM A: Implementation of Digital Strategy to Improve your Business Model

0:00 AM - 0:00 AM STREAM A: Implementation of Digital Strategy to Improve your Business Model

Claire McFarland, Innovation and Entrepreneurship Director, University of Sydney

Stream Chair:


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Claire McFarland

Innovation and Entrepreneurship Director
University of Sydney

STREAM A: Implementation of Digital Strategy to Improve your Business Model

11:30 AM - 12:10 PM How Australia Post is Implementing Digital Identity to Enhance the Digital Customer Experience

Cameron Gough, General Manager, Digital ID, Australia Post
With a shift to digital and mobile channels, we find ourselves in a new world of rising identity fraud, frequent stories of hackers stealing data, and heightened sensitivity and protections for how our personal data is handled. Digital identity sits at the heart of this. A well designed model for digital identity is needed to ride out the storm and unlock the full potential of the digitised economy.

This session will show you how to:

  • Build a mental model for the different aspects of identity we see today.
  • Evaluate common identity models used in digital channels today and how these might apply to your organisation.
  • Consider strategic trends and how your organisation may be placed to take advantage of these

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Cameron Gough

General Manager, Digital ID
Australia Post

STREAM A: Implementation of Digital Strategy to Improve your Business Model

12:10 PM - 12:50 PM How Bankwest is Integrating Human-Centered Design to Unlock a Step-Change in Value Creation

Andy Weir, Chief Information Officer, Bankwest
Human- Centered Design is applied by multi-disciplinary teams that integrate across strategy, design, technology and analytics. Bring purpose and customer value back to the heart of the organisation with a creative approach to problem solving in unconventional ways.

This session will show you how to:

  • Apply insights to pursue disruptive strategies and business models.
  • Build digital products and services that meet a user’s ever-evolving need.
  • Focus on human needs and experience as primary motivating factors by looking for alternative to the old models of adding value.

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Andy Weir

Chief Information Officer
Bankwest


STREAM B: Investment and Utilisation of Future Thinking & Partnership for Business Model Efficiency

0:00 AM - 0:00 AM STREAM B: Investment and Utilisation of Future Thinking & Partnership for Business Model Efficiency

Hilary Cinis, User Experience Design Group Leader and Principal Designer, CSIRO

Stream Chair:


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Hilary Cinis

User Experience Design Group Leader and Principal Designer
CSIRO

STREAM B: Investment and Utilisation of Future Thinking & Partnership for Business Model Efficiency

11:30 AM - 12:10 PM How GUD Holdings is Embracing Digital Disruption through Partnership and Collaboration

Amy Frangos, Chief Disruptor, GUD Holdings Limited
GUD Holdings is embracing disruption through its partnerships with digital entrepreneurs and innovators. This approach has allowed GUD’s innovation teams, as well as the wider organization, to leverage the power of collaboration to increase growth and impact. Amy takes us through her vision and strategy for partnership with external organisations and start-ups to continue innovating.

This session will show you how to:

  • Apply lean startup principles to the organisation to achieve engagement across the group.
  • Engage in digital partnering to increase growth and collaboration.
  • Enhancing digital perspectives and investment portfolios through partnerships.

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Amy Frangos

Chief Disruptor
GUD Holdings Limited

STREAM B: Investment and Utilisation of Future Thinking & Partnership for Business Model Efficiency

12:10 PM - 12:50 PM Start- Up Special: How Order Mate is Incorporating Learning Initiatives, Innovation Skills and Training to Ensure your Staff are Prepared to Operate your Automated Business Models of the Future

Bart Sobies, Chief Global Digital Revenue Officer, Order Mate
Order mate is being compared to Uber as the delivery solution for businesses. With order tracking, a customizable menu form, and a multi-platform system this is truly an all in one point of sale business for hospitality.

This session will show you how to:

  • Innovate your business model and incorporate learning initiatives to ensure your staff are ready to disrupt with the goals of your business.
  • Understand a POS system and the opportunities a consolidation for out of hospitality industry can help to cut costs and improve your productivity.
  • Pull live data and information for a 24/7 experience for your customers and staff.

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Bart Sobies

Chief Global Digital Revenue Officer
Order Mate

12:50 PM - 1:50 PM LUNCH AND NETWORKING BREAK

STREAM A: Implementation of Digital Strategy to Improve your Business Model

1:50 PM - 2:30 PM How the Department of Internal Affairs NZ is Incorporating a Service Design Focus Strategy to Save 107M Per Annum and Invest in Innovation

Darryl Carpenter, Head of Integrated Services, Department of Internal Affairs NZ
The Department of Internal Affairs NZ is taking a service and system design approach to delivering government services. The NZ Government are committed to a service-led transformation agenda which requires them to place the citizen at the heart of their thinking, enabling broader service innovation and cross agency collaboration. In this session Darryl will discuss the context and how the DIA have used design thinking to make government services more responsive to customers.

This session will show you how to:

  • Utilise a collaborative shared ICT services.
  • Partner with organisations and agencies to boost innovation and collaboration.
  • Implement an ICT strategy that is agile and outcome focused.
  • Use design focus to not only improve your employee engagement for innovation, but implement a design focus strategy that ensures efficiency is increased.

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Darryl Carpenter

Head of Integrated Services
Department of Internal Affairs NZ

STREAM A: Implementation of Digital Strategy to Improve your Business Model

2:30 PM - 3:10 PM How the NSW Education Standards Authority is Enhancing Innovation Labs to Adapt to Emerging Technology

Mitra Bhar, Chief Information Officer, NSW Education Standards Authority
Innovation labs are opening rapidly helping businesses understand from an outside-perspective the signals of change that could lead to disruption. The flexible spaces filled with the latest technology are benefitting businesses by enabling faster collaboration and ideation that ever thought possible.

This session will show you how to:

  • Set up or enhance an innovation lab within your organisation and continue to innovate your business next generation of products.
  • Interact with real time data, interpret trends and brainstorm solutions while collaborating with teams.
  • Transform your ideas into implementation.
  • Leverage emerging technology to drive the engagement of workforce in your innovation labs.

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Mitra Bhar

Chief Information Officer
NSW Education Standards Authority

STREAM B: Investment and Utilisation of Future Thinking & Partnership for Business Model Efficiency

1:50 PM - 2:30 PM How Credit Union Australia is Utilising Collaborative Partnerships to Enable Innovation Across the Organisation

Melissa Witheriff, Head of Digital Innovation, Credit Union Australia Limited
Corporate venturing as completely accelerated the growth of start-ups, innovators and digital organisations. As Corporate venturing is now taking a larger part in the evolving investment landscape including banks, crowd funding, incubators and accelerators, it has become one of the valued instruments in the Open Innovation Funnel. Join this session to discover the importance and value in network effect and strategic return.

This session will show you how to:

  • Build credibility through responsible and consistent investment behavior.
  • Ensure sponsors are in place and actively managing multilevel relationships.
  • Leverage external networks to make the necessary connection to internal stakeholders.
  • Invest in start-ups and enablers of innovation for business growth, increased revenue, and enhances collaboration

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Melissa Witheriff

Head of Digital Innovation
Credit Union Australia Limited

STREAM B: Investment and Utilisation of Future Thinking & Partnership for Business Model Efficiency

2:30 PM - 3:10 PM How the Cronulla Sharks are Engineering Digital Transformation to Prepare your Business for the IoT Revolution

Jonathan Prosser, GM-Strategy and Growth, Cronulla Sharks
The economic contribution of the internet and the digital-enabled economy will contribute an estimated $139 billion in 2020 and represent 7.3% of Australia’s overall GDP. As ING direct attributes its 163,000 customer increase to an improved digital experience, it’s no secret that companies are spending big on their digital transformation programs. BNP Paribas just dropped $3 Billion on their digital transformation program, where is your organisation in the adoption, roll out, implementation and innovation phases of your digital transformation journey?

This session will show you how to:
  • Create and deliver effective digital services.
  • Adopt and adapt technology to meet the 24/7 anytime/ anywhere customer.
  • Transform your traditional business model into digital enterprises.

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Jonathan Prosser

GM-Strategy and Growth
Cronulla Sharks

3:10 PM - 3:40 PM AFTERNOON TEA AND NETWORKING BREAK

3:40 PM - 4:20 PM Resisting the future - lessons in disruption from the WA public sector

Jeremy Bean, Associate Director, Performance Audit, Office of the Director General WA
This session looks at the many forms resistance takes - to disruption, innovation and long held beliefs about creativity - and what WA government agencies have done in trying to overcome it. Drawing on his experience auditing the performance of government agencies and a diverse background in creative industries and academia, Jeremy will consider questions such as where have they succeeded, where have they failed, and how much does it matter and to whom?

Jeremy Bean

Associate Director, Performance Audit
Office of the Director General WA
This session will be your chance to hear our expert 4 speaker’s responses to some of the most pressing challenges in the digital disruptive and innovation era. Come with your notepads ready, as these featured speakers explain their top practical strategies for dealing with the following issues.

The following questions will be asked to the 4 speakers:

  1. How can we Integrate Risk Management to Successfully Adjust your Processes, Data, IT, and Analytics?
  2. What are the Roles that are Emerging in the Digital Disruption Era?
  3. What In your Opinion is Emerging on a Scale that has the Potential to Disrupt Everyone?
  4. How Can We Create Medium to Long Term Roadmaps for our Business models?

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Greg Higgins

Head of Digital Learning Lab
TAFE NSW
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Hilary Cinis

User Experience Design Group Leader and Principal Designer
CSIRO
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Alex Hanlon

Executive Director, Learning Resources
University of Canterbury

Jeremy Bean

Associate Director, Performance Audit
Office of the Director General WA
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Christy McLeod

Digital Innovation Manager
Sunsuper

5:00 PM - 5:00 PM END of DAY TWO