Conference Day One: March 26th,2018

8:00 AM - 8:30 AM Conference Registration and Arrival Coffee

8:30 AM - 8:40 AM Opening Remarks by IQPC Australia and the Conference Chair

Mary-Anne Williams , Director, Disruptive Innovation, University of Technology Sydney

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Mary-Anne Williams

Director, Disruptive Innovation
University of Technology Sydney

8:40 AM - 9:20 AM Keynote: How HSBC is Implementing AI to Drive Productivity and Improve Performance Results

Jeremy Balkin, Head of Innovation, HSBC (USA)
Artificial Intelligence has been the largest driving forces of digital disruption over the last 2 years in Australia and Worldwide. The widespread adoption of cognitive systems and artificial intelligence across a broad range of industries will drive worldwide revenues from nearly $8 billion in 2016 to more than $47 billion in 2020. HSBC is currently leading the way in AI innovation across the financial services industry. Join this session to hear Jeremy discuss what AI implementation strategies you need to give more attention now. Serving as an advisor for the NYC StartupBootcamp as well, Jeremy prides himself on helping his clients and staff to leverage lean start-up agile principles to drive performance and productivity.

  • Deploying and implementing intelligent systems that learn, adapt and potentially act autonomously.
  • Replacing legacy IT and business processes with cognitive systems, machine learning and AI to provide predictions, recommendations and intelligent assistance.
  • Improving intelligence and user augmentation within your organisation in order to increase user capabilities and improve all processes in your workforces digital work life.
  • Understanding where your data plays a role with your business, users and the solutions you can bring to the market in order to transform into a digital entity.

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Jeremy Balkin

Head of Innovation
HSBC (USA)

9:20 AM - 10:00 AM Keynote: How UTS, Commonwealth Bank & Air New Zealand have Partnered to Use Design Thinking and Social Robots to Disrupt Customer Experience

Mary-Anne Williams , Director, Disruptive Innovation, University of Technology Sydney William Judge, Social Robotics Project Lead, Innovation Lab, Commonwealth Bank
Design-led companies such as Apple, Coca-Cola, IBM, and Nike have outperformed the S&P 500 over the past 10 years by an extraordinary 219%. Design thinking offers a structured framework for understanding and pursuing innovation to contribute to growth and value adding for your customers. Social robotics are coming in a big way to disrupt the customer experience industry. UTS, Commonwealth Bank and Air New Zealand are currently working on a partnership to push the boundaries to ensure they are at the forefront of technology in the digital age by socially experimenting with their Social Bots to improve the digital customer experience within their organisations.

This session will show you how to:
  • Implement design thinking to minimize the uncertainty and risk of innovation by engaging customers.
  • Incorporate design that has the wow factor making products more desirable and services more appealing to users.
  • Discover the framework for design thinking: Discovery, frame, incubate, illuminate, iterate, deliver, test, and evaluate.
  • Integrate creative problem solving (CPS) for your employees to develop a culture of design thinking in your organisation

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Mary-Anne Williams

Director, Disruptive Innovation
University of Technology Sydney
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William Judge

Social Robotics Project Lead, Innovation Lab
Commonwealth Bank

10:00 AM - 10:30 AM Interactive Discussion Groups

This is your chance to make your conference experience truly interactive and collaborative. Each IDG is set in a roundtable format and will be facilitated by an expert practitioner in the space. In two rotations, each IDG will last for 30 minutes, allowing you to pick the two top of mind topics you wish to discuss and solve.

Table One

10:00 AM - 10:30 AM Customer Journey Analytics and Mapping

Paulo Rocha, Principal Enterprise Architect, Westpac
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Paulo Rocha

Principal Enterprise Architect
Westpac

Table Two

10:00 AM - 10:30 AM Emerging Technology in Robotic Innovation

William Judge, Social Robotics Project Lead, Innovation Lab, Commonwealth Bank
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William Judge

Social Robotics Project Lead, Innovation Lab
Commonwealth Bank

Table Three

10:00 AM - 10:30 AM Real- Time Data Management

Stan Tsvirko, Digital and MCM Manager, Novartis Pharmaceuticals
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Stan Tsvirko

Digital and MCM Manager
Novartis Pharmaceuticals

Table Four

10:00 AM - 10:30 AM Rolling our Digital Technologies in your Organisation

Nicki Raistrick, Group General Manager Digital, Fletcher Building
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Nicki Raistrick

Group General Manager Digital
Fletcher Building

Table Five

10:00 AM - 10:30 AM Culture Connective-ness

Jo Ann Pass , Head of Digital Operations, Sydney Water
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Jo Ann Pass

Head of Digital Operations
Sydney Water

Table Six

10:00 AM - 10:30 AM Building a Case for Innovation Funding & Research

Claire McFarland, Innovation and Entrepreneurship Director, University of Sydney
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Claire McFarland

Innovation and Entrepreneurship Director
University of Sydney

10:30 AM - 11:00 AM SPEED NETWORKING SESSION

11:00 AM - 11:30 AM MORNING TEA & NETWORKING BREAK


STREAM A: Tech- How to Adapt with the Pace of Change

0:00 AM - 0:00 AM STREAM A: Tech- How to Adapt with the Pace of Change

Claire McFarland, Innovation and Entrepreneurship Director, University of Sydney

Stream Chair:


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Claire McFarland

Innovation and Entrepreneurship Director
University of Sydney

STREAM A: Tech- How to Adapt with the Pace of Change

11:30 AM - 12:10 PM We are not Spotify: Self-disruption and Innovation Driving Explosive Customer Experience at Westpac NZ

Paulo Rocha, Principal Enterprise Architect, Westpac
Westpac New Zealand is in the third year of a radical transformation on the way the Technology group delivers value in the hands of internal and external customers. Key components of this transformation are an agile approach to delivery and the strong relationship with the internal Ventures team, in charge of driving innovation and explosive customer experience. This talk will explore how Westpac created synergy between the internal groups and lessons learned in the process.

This session will show you how to:
  • Implement an agile approach to delivery within your organisation.
  • Drive innovation and boost customer experience with non-startup tools that can achieve the same results.
  • Create balance and synergy between internal staff groups to align innovation goals

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Paulo Rocha

Principal Enterprise Architect
Westpac

STREAM A: Tech- How to Adapt with the Pace of Change

12:10 PM - 12:50 PM How Fletcher Building is Leveraging Digital to Enhance their Digital Experience for Specifiers and Architects

Nicki Raistrick, Group General Manager Digital, Fletcher Building
Fletcher Building has 36 unique businesses that operate across 3 industries in 40 markets around the world. They have rolled out an innovation lab that has delivered $7million in 2 years with 26 digital products. Of these, one product developed is an application for insulation specifiers in Australia. They used to do specification at a rate of 5 per month internally and now with their new digital product, turn over 400 specification per month. Join this session to hear how Nicki is leading the digital experience for Fletcher Business and saving their customers 1-2 days per week in effort.

This session will show you how to:

  • Achieve a cultural shift in your organisation that fully embraces digital instead of only having a basic awareness.
  • Drive initiatives in your pipeline to dramatically improve customer experience through cultural alignment.
  • Enable digital innovation and digital strategy across an international organisation

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Nicki Raistrick

Group General Manager Digital
Fletcher Building


STREAM B: Workforce Transformation for Improved ROI

0:00 AM - 0:00 AM STREAM B: Workforce Transformation for Improved ROI

Hilary Cinis, User Experience Design Group Leader and Principal Designer, CSIRO

Stream Chair:


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Hilary Cinis

User Experience Design Group Leader and Principal Designer
CSIRO

STREAM B: Workforce Transformation for Improved ROI

11:30 AM - 12:10 PM How Australia Post is Enabling Digital Transformation Across The Enterprise to Achieve Customer Satisfaction

Alessio Bresciani, General Manager- Digital Channels and Innovation, Australia Post
As customers hasten toward digital channels, even the most contemporary organisations are re-thinking how to satisfy this demand and approach digital transformation. But the ongoing challenges of legacy systems, complex operations, and existing processes can make it feel like hard going.

In this session we’ll look at:

  • how Australia Post has developed a model for digital that unlocks the perspectives needed for strong digital work.
  • how this model has been used at scale to achieve diverse commercial outcomes for customers and the enterprise.
  • watch points that might hinder success and the importance of culture in team performance

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Alessio Bresciani

General Manager- Digital Channels and Innovation
Australia Post

STREAM B: Workforce Transformation for Improved ROI

12:10 PM - 12:50 PM How Dimmi Online Reservations is Using Future Thinking to increase your Success Rate for Innovation

Jared Chapman, Chief Executive Officer, Dimmi Online Restaurant Reservations
Design-led companies such as Apple, Coca-Cola, IBM, and Nike have outperformed the S& P 500 over the past 10 years by an extraordinary 219%. Dimmi is currently using Design Thinking frameworks for understanding and pursuing innovation to contribute to growth and value adding for your customers.

This session will show you how to:
  • Implement design thinking to minimize the uncertainty and risk of innovation by engaging customers.
  • Incorporate design that has the wow factor making products more desirable and services more appealing to users.
  • Integrate creative problem solving (CPS) for your employees to develop a a culture of design thinking in your organisation

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Jared Chapman

Chief Executive Officer
Dimmi Online Restaurant Reservations

12:50 PM - 1:50 PM LUNCH AND NETWORKING BREAK

STREAM A: Tech- How to Adapt with the Pace of Change

1:50 PM - 2:30 PM How is Service NSW implementing Data, Information and Knowledge to Stay Ahead of Digital Disruption

Bryan Williams, Chief Knowledge Officer, Service NSW
Knowledge strategically transforms self service as a service. Service NSW is currently rolling out Knowledge based drivers throughout its digital front, middle and back offices. As the first Chief Knowledge Officer in Australia, Bryan is leading this transformation of the CAR and SBI models that Service NSW is incorporating into their digital eco-system to provide balance across the ICT project management teams.

This session will show you how to:

  • Implement knowledge indexes into your current business architecture models.
  • Incorporate knowledge management into your ICT teams to drive business productivity and improved customer experience.
  • Embed an effective knowledge assessment for capability.
  • Offer a landing base of Q & A knowledge based material for your front and middle offices to serve customers efficiently with quality

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Bryan Williams

Chief Knowledge Officer
Service NSW

STREAM A: Tech- How to Adapt with the Pace of Change

2:30 PM - 3:10 PM TAFE NSW Digital Learning Lab - Partnering with Businesses and Industry on Applications of Emerging Digital Technologies to Solve Problems

Greg Higgins, Head of Digital Learning Lab, TAFE NSW
The contribution of Digital Technologies to the Australian economy is forecast to grow by 75% to $139billion by 2020. A new wave of digital disruption is emerging, which has inspired the opening of the TAFE NSW Digital Learning Lab - to partner with business and industry to explore emerging technologies together and to co-create exciting solutions to problems of efficiency and productivity.

Outline of session:

  • Current state of digital technologies and growth forecasted in the Australian economy.
  • Definitions and examples of digital disruption.
  • The challenge to business and industry to embrace digital disruption.
  • How TAFE NSW’s Digital Learning Lab is helping business industry solve problems through emerging technologies like AR / VR, Machine Learning, Robotic Process Automation and more

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Greg Higgins

Head of Digital Learning Lab
TAFE NSW

STREAM B: Workforce Transformation for Improved ROI

1:50 PM - 2:30 PM How Sydney Water is Driving Culture to Bolster Risk Taking, Agility and Collaboration

Jo Ann Pass , Head of Digital Operations, Sydney Water
As many companies are responding to an increasingly digital market environment by adding roles with a digital focus, the list of “digital” business roles and functions is extensive and growing. Digitally matured companies are setting the benchmark for employee engagement with 75% providing employees with resources to develop their digital acumen, 80% engaging in efforts to improve employee agility & collaboration, and 71% attracting new talent based on their use of digital.

This session will show you how to:

  • Create an effective digital culture to bolster risk taking, agility and collaboration.
  • Invest in your own talent and resources to benefit from success breeding success.
  • Train your staff to have transformative vision, become a forward thinker and ebbed a change oriented mindset rather than enhancing technological skills.
  • Embrace digital congruence (culture, people, structure and tasks aligned with each other, company strategy and the challenges of constantly changing digital landscape).

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Jo Ann Pass

Head of Digital Operations
Sydney Water

STREAM B: Workforce Transformation for Improved ROI

2:30 PM - 3:10 PM How Red Garage Ventures is using Digital Workplaces to Create a Capable Workforce Ready to Adapt to Change

Franki Chamaki, Founding Director, Red Garage Ventures
The Coca-Cola Company’s creation of Red Garage Ventures to Drive Internal Digital Disruption Red Garage operates as a venture builder/ start-up studio partnering with The Coca-Cola Company. Their independence is key to moving with speed, keeping lean and building value.
Red Garage conducts the early stage problem exploration, concept development, and business model validation.This session will show you how to:

This session will show you how to:
  • Why innovation inside of an existing corporation is so difficult and how companies can employ the tools and processes successful start-ups use to drive innovation
  • How corporates can innovate leveraging their digital assets and startup thinking to exploit new growth areas
  • Outlining the Red Garage Ventures concept and what to consider when setting up a corporate venture fund
  • Ensuring successful commercialization and acceleration of a startup is about leveraging the “mother ship” not being connected.

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Franki Chamaki

Founding Director
Red Garage Ventures

3:10 PM - 3:40 PM AFTERNOON TEA AND NETWORKING BREAK

3:40 PM - 4:20 PM Disruptor Session: How the NSW Data Analytics Centre is Acting as the Agent of Change to help Government Keep up with Innovation and Disruption

Dr. Ian Oppermann, CEO and Chief Data Scientist, NSW Data Analytics Centre
The Data Analytics Centre (DAC) is a start-up within the NSE Government and based in the Finance, Services and Innovation Department. Set with a various amount of tasks and challenges like investigating the 48,000 automatic fire alarms set off of which 97% were unwanted, they are overall looking to solve challenges while raising the level of ambition for agencies. The DAC’s ultimate goal is to help all agencies lift their data analytics capability and problem solving ability. They are doing this through sophisticated analytical approaches which go beyond data linkage like machine learning, continuous data based exploration and more. Join this session to understand how Ian is using big data and data analytics to act as an agent of change in the NSW Government.

This session will show you how to:

  • Understand the role that big data and data analytics plays in an agency or organisation.
  • Use analytical approaches which go beyond data linkage to solve significant challenges.
  • Utilise data and multiple data sets to enhance your organisations efficiency or re-align your priorities.

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Dr. Ian Oppermann

CEO and Chief Data Scientist
NSW Data Analytics Centre
35% of C-level Australian executives are investing in digital innovation as part of their overall business strategy. Identifying emerging technology in an age of digital innovation is imperative to businesses if they want to stay ahead of digital disruption. This expert panel discussion features 4 top brands that are at the forefront of utilising emerging technologies to enhance their digital strategies and remain competitive in the digital landscape.

*Bonus Question Answered: What are the “out-there” thinkers thinking?

This panel will discuss:

  • Developing a business and technology vision
  • Simplifying and driving agility
  • Formalising innovation
  • Driving business innovation through technology innovation
  • Implementing emerging technology into your business model

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Mary-Anne Williams

Director, Disruptive Innovation
University of Technology Sydney

Jeremy Bean

Associate Director, Performance Audit
Office of the Director General WA
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Jared Chapman

Chief Executive Officer
Dimmi Online Restaurant Reservations
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Gavin Shearing

Chief Financial Officer
Foundation for Educational Digital Development
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Judith Bessant

Executive Digital Lead, Professor
RMIT
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Stan Tsvirko

Digital and MCM Manager
Novartis Pharmaceuticals

5:20 PM - 5:20 PM END of DAY ONE