Darryl Carpenter

Head of Integrated Services
Department of Internal Affairs NZ


2:20 PM How the Department of Internal Affairs NZ is Incorporating a Service Design Focus Strategy to Save 107M Per Annum and Invest in Innovation

The Department of Internal Affairs NZ is taking a service and system design approach to delivering government services. The NZ Government are committed to a service-led transformation agenda which requires them to place the citizen at the heart of their thinking, enabling broader service innovation and cross agency collaboration. In this session Darryl will discuss the context and how the DIA have used design thinking to make government services more responsive to customers.

This session will show you how to:

  • Utilise a collaborative shared ICT services.
  • Partner with organisations and agencies to boost innovation and collaboration.
  • Implement an ICT strategy that is agile and outcome focused.
  • Use design focus to not only improve your employee engagement for innovation, but implement a design focus strategy that ensures efficiency is increased.