27 - 28 March, 2019 | Sydney, Australia

Conference Day Two: Tuesday, 27 March 2018

8:30 am - 9:00 am Conference Registration and Arrival Coffee

9:00 am - 9:10 am Opening Remarks by the Conference Chair

Hilary Cinis - User Experience Design Group Leader and Principal Designer CSIRO
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Hilary Cinis

User Experience Design Group Leader and Principal Designer
CSIRO

9:10 am - 9:50 am How Sydney Water is Driving Culture to Bolster Risk Taking, Agility and Collaboration

Jo Ann Pass - Head of Digital Operations Sydney Water

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Jo Ann Pass

Head of Digital Operations
Sydney Water

More and more, competitiveness for modern enterprises is based on how fast they are moving to digital workplaces. Changes are coming to how we work, learn, communicate, and manage. Let’s explore how the companies of tomorrow will be approaching everything from recruiting and onboarding to learning and development to corporate communications through video.

  • Discover how technology convergence is going to change the way you approach video technology
  • Build a digital workplace with live and asynchronous video
  • See how video-based training is changing for 21st century skills
  • Find out how analytics is helping managers
  • Learn how to take advantage of emerging technologies like VR
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James Brennan

Senior Director, ANZ Enterprise And Government
Kaltura

10:30 am - 11:00 am MORNING TEA & NETWORKING BREAK

11:00 am - 12:00 pm Interactive Discussion Groups

This is your chance to make your conference experience truly interactive and collaborative. Each IDG is set in a roundtable format and will be facilitated by an expert practitioner in the space. In one rotation, the IDG will last for 30 minutes, allowing you to pick one topic you wish to discuss and solve.

Group 3

Table One

11:00 am - 12:00 pm Design Thinking and Human Centred- Design
Hilary Cinis - User Experience Design Group Leader and Principal Designer CSIRO
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Hilary Cinis

User Experience Design Group Leader and Principal Designer
CSIRO

Table Two

11:00 am - 12:00 pm Embracing the Disruptive Revolution
Bart Sobies - Chief Global Digital Revenue Officer Order Mate
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Bart Sobies

Chief Global Digital Revenue Officer
Order Mate

Table Three

11:00 am - 12:00 pm Emerging Technology
Mitra Bhar - Chief Information Officer NSW Education Standards Authority
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Mitra Bhar

Chief Information Officer
NSW Education Standards Authority

Table Four

11:00 am - 12:00 pm Emerging Technology in Robotic Innovation
William Judge - Social Robotics Project Lead, Innovation Lab Commonwealth Bank
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William Judge

Social Robotics Project Lead, Innovation Lab
Commonwealth Bank

Table Five

11:00 am - 12:00 pm Culture Connective-ness
Jo Ann Pass - Head of Digital Operations Sydney Water
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Jo Ann Pass

Head of Digital Operations
Sydney Water

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Claire McFarland

Innovation and Entrepreneurship Program Director
The United States Studies Centre at the University of Sydney

12:10 pm - 1:10 pm LUNCH AND NETWORKING BREAK


STREAM A: Implementation of Digital Strategy to Improve your Business Model

12:00 am - 12:00 am STREAM A: Implementation of Digital Strategy to Improve your Business Model
Claire McFarland - Innovation and Entrepreneurship Program Director The United States Studies Centre at the University of Sydney

Stream Chair:

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Claire McFarland

Innovation and Entrepreneurship Program Director
The United States Studies Centre at the University of Sydney


STREAM A: Implementation of Digital Strategy to Improve your Business Model

1:00 pm - 1:40 pm How Australia Post is Implementing Digital Identity to Enhance the Digital Customer Experience
Cameron Gough - General Manager, Digital ID Australia Post
With a shift to digital and mobile channels, we find ourselves in a new world of rising identity fraud, frequent stories of hackers stealing data, and heightened sensitivity and protections for how our personal data is handled. Digital identity sits at the heart of this. A well designed model for digital identity is needed to ride out the storm and unlock the full potential of the digitised economy.

This session will show you how to:

  • Build a mental model for the different aspects of identity we see today.
  • Evaluate common identity models used in digital channels today and how these might apply to your organisation.
  • Consider strategic trends and how your organisation may be placed to take advantage of these
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Cameron Gough

General Manager, Digital ID
Australia Post


STREAM A: Implementation of Digital Strategy to Improve your Business Model

1:40 pm - 2:20 pm How Bankwest is Integrating Human-Centered Design to Unlock a Step-Change in Value Creation
Human- Centered Design is applied by multi-disciplinary teams that integrate across strategy, design, technology and analytics. Bring purpose and customer value back to the heart of the organisation with a creative approach to problem solving in unconventional ways.

This session will show you how to:

  • Apply insights to pursue disruptive strategies and business models.
  • Build digital products and services that meet a user’s ever-evolving need.
  • Focus on human needs and experience as primary motivating factors by looking for alternative to the old models of adding value.

STREAM A: Implementation of Digital Strategy to Improve your Business Model

2:20 pm - 3:00 pm How the Department of Internal Affairs NZ is Incorporating a Service Design Focus Strategy to Save 107M Per Annum and Invest in Innovation
Darryl Carpenter - Head of Integrated Services Department of Internal Affairs NZ
The Department of Internal Affairs NZ is taking a service and system design approach to delivering government services. The NZ Government are committed to a service-led transformation agenda which requires them to place the citizen at the heart of their thinking, enabling broader service innovation and cross agency collaboration. In this session Darryl will discuss the context and how the DIA have used design thinking to make government services more responsive to customers.

This session will show you how to:

  • Utilise a collaborative shared ICT services.
  • Partner with organisations and agencies to boost innovation and collaboration.
  • Implement an ICT strategy that is agile and outcome focused.
  • Use design focus to not only improve your employee engagement for innovation, but implement a design focus strategy that ensures efficiency is increased.
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Darryl Carpenter

Head of Integrated Services
Department of Internal Affairs NZ



STREAM B: Investment and Utilisation of Future Thinking & Partnership for Business Model Efficiency

12:00 am - 12:00 am STREAM B: Investment and Utilisation of Future Thinking & Partnership for Business Model Efficiency
Hilary Cinis - User Experience Design Group Leader and Principal Designer CSIRO

Stream Chair:

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Hilary Cinis

User Experience Design Group Leader and Principal Designer
CSIRO


STREAM B: Investment and Utilisation of Future Thinking & Partnership for Business Model Efficiency

1:00 pm - 1:40 pm Speaker and Session to be Announced


STREAM B: Investment and Utilisation of Future Thinking & Partnership for Business Model Efficiency

1:40 pm - 2:20 pm Changing Consumer Demands, Costs and Competition - Technology has Disrupted Hospitality Forever. Who are the Winners and Losers, What are the trends and How do Businesses Adapt for the Future?
Bart Sobies - Chief Global Digital Revenue Officer Order Mate
Order mate is being compared to Uber as the delivery solution for businesses. With order tracking, a customizable menu form, and a multi-platform system this is truly an all in one point of sale business for hospitality.

This session will show you how to:

  • Innovate your business model and incorporate learning initiatives to ensure your staff are ready to disrupt with the goals of your business.
  • Understand a POS system and the opportunities a consolidation for out of hospitality industry can help to cut costs and improve your productivity.
  • Pull live data and information for a 24/7 experience for your customers and staff.
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Bart Sobies

Chief Global Digital Revenue Officer
Order Mate


STREAM B: Investment and Utilisation of Future Thinking & Partnership for Business Model Efficiency

2:20 pm - 3:00 pm How Credit Union Australia (CUA) is Utilising Collaborative Partnerships to Enable Innovation Across The Organisation
Melissa Witheriff - Head of Digital Innovation Credit Union Australia Limited
Innovation is transforming financial services but how do smaller organisations that lack the scale and resources of larger corporations innovate and keep pace with rapidly evolving technology? Join this session to hear how member-owned CUA is combining internal innovation and its collaboration activities with external partners to find solutions to real business problems and deepen relationships with members.

This session will show you how to:

  • Build a culture of innovation within an organisation
  • Develop collaborative relationships with startups, innovation hubs and other external partners
  • Engage with startups, scale ups and corporate partners to create holistic human centered designed propositions
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Melissa Witheriff

Head of Digital Innovation
Credit Union Australia Limited


3:10 pm - 3:40 pm AFTERNOON TEA AND NETWORKING BREAK

3:40 pm - 4:20 pm How the NSW Education Standards Authority is Enhancing Innovation Labs to Adapt to Emerging Technology

Mitra Bhar - Chief Information Officer NSW Education Standards Authority
Innovation labs are opening rapidly helping businesses understand from an outside-perspective the signals of change that could lead to disruption. The flexible spaces filled with the latest technology are benefitting businesses by enabling faster collaboration and ideation that ever thought possible.

This session will show you how to:

  • Set up or enhance an innovation lab within your organisation and continue to innovate your business next generation of products.
  • Interact with real time data, interpret trends and brainstorm solutions while collaborating with teams.
  • Transform your ideas into implementation.
  • Leverage emerging technology to drive the engagement of workforce in your innovation labs.
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Mitra Bhar

Chief Information Officer
NSW Education Standards Authority

4:20 pm - 5:00 pm Resisting the future - lessons in disruption from the WA public sector

Jeremy Bean - Associate Director, Performance Audit Office of the Director General WA
This session looks at the many forms resistance takes - to disruption, innovation and long held beliefs about creativity - and what WA government agencies have done in trying to overcome it. Drawing on his experience auditing the performance of government agencies and a diverse background in creative industries and academia, Jeremy will consider questions such as where have they succeeded, where have they failed, and how much does it matter and to whom?
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Jeremy Bean

Associate Director, Performance Audit
Office of the Director General WA

This session will be your chance to hear our expert 4 speaker’s responses to some of the most pressing challenges in the digital disruptive and innovation era. Come with your notepads ready, as these featured speakers explain their top practical strategies for dealing with the following issues.

The following questions will be asked to the 4 speakers:

  1. How can we Integrate Risk Management to Successfully Adjust your Processes, Data, IT, and Analytics?
  2. What are the Roles that are Emerging in the Digital Disruption Era?
  3. What In your Opinion is Emerging on a Scale that has the Potential to Disrupt Everyone?
  4. How Can We Create Medium to Long Term Roadmaps for our Business models?
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Greg Higgins

Head of Digital Learning Lab
TAFE NSW

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Hilary Cinis

User Experience Design Group Leader and Principal Designer
CSIRO

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Alex Hanlon

Executive Director, Learning Resources
University of Canterbury

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Jeremy Bean

Associate Director, Performance Audit
Office of the Director General WA

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Christy McLeod

Digital Innovation Manager
Sunsuper

5:20 pm - 5:20 pm END of DAY TWO